Frequently Asked Questions
Is Clothing Shop Online a secure site?
What are your Terms and Conditions?
Clothing Shop Online’s Terms and Conditions can be found here.
How do I return my order?
For any reason, you may return your order to Clothing Shop Online within 30 days of the purchase date by visiting the returns page. Please review the terms and conditions on our returns page for additional information about returning goods. Depending on the reason for return you may be responsible for shipping and handling charges.
How do I exchange my order?
We do not offer direct exchanges. If you would like to exchange goods, we ask that you simply place a new order for the replacement goods and visit the returns page within 30 days of your original purchase to return the goods you would like to return.
How do I cancel or change my order?
As soon as you place your order we begin processing it. Therefore, we are unable to change or cancel orders. Please visit the returns page to initiate a return if you wish to return goods. The terms and conditions for returns will apply.
I did not receive all the goods I ordered or received the wrong goods.
Please visit the returns page and we will remedy the issue immediately.
Are your goods first quality?
All products we carry and sell are “first quality” and free of major defects.
How do I return defective goods?
You may return your order to Clothing Shop Online within 72 hours of receiving the order if they are defective. You will receive replacement goods via the same shipping service you chose during check out. Please report claims using the returns page.
How long will it take me to get my order?
Estimated delivery dates are provided at check out and are not guaranteed. When available you will be provided tracking information.
How can I check the status of my order?
Click on the link to My Account in the upper left corner of the page or click here.